Racquets Fitness Centre is the trading name of Westcol Ltd, an independently owned gym, studio, squash/racketball club with a bar and function rooms. We are committed to ensuring any data provided by you, the user, is used only in such a way as you would like and will be fully compliant with all legal requirements relating to such issues.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information we may collect about you;
  • how we will use information we collect about you;
  • when we will use your details to contact you;
  • whether we will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;

Whenever you provide information about yourself, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

1. What information will Racquets Fitness Centre collect ?

When you sign up to participate in or receive a service from Racquets Fitness Centre such as newsletters etc., we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or date of birth.

By entering your details in the fields requested, you enable the club and its service providers to provide you with the services you select.

Please note that it is not our policy to pass your information to any 3rd party unconnected to us.

2. How will Racquets Fitness Centre use the information they collect ?

The club will use your information for 3 purposes

  • for “service administration purposes”, i.e. to respond to the request or service that you have requested.
  • to contact you about a submission you have made to the website.
  • to analyse and improve the services offered by the Club.

3. When might Racquets Fitness Centre make contact ?

We may contact you:

  • In relation to the services you have asked us to provide.
  • To assist you with further information in relation to any areas you have expressed an interest in.
  • where you have opted to receive further correspondence.

4. Will I be contacted for marketing purposes?

We may contact you in relation to special offers within The Club from time to time unless you have notified us that you do not wish us to.

5. How long will Racquets Fitness Centre keep my personal information?

We will hold your personal information on our systems indefinitely for administration purposes.
If you ask us not to continue to contact you for marketing purposes we will hold your data to ensure we know that you have requested this.
If you ask us to remove your data completely please note that we may contact you in future as we would no longer hold information to tell us you have asked to be removed.

6. Can I find out what personal information Racquets Fitness Centre holds ?

Under the Data Protection Act you have the right to request a copy of the personal information the club holds about you and to have any inaccuracies corrected.   We will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this direct to info@racquets-fitness-centre.com.

7. Changes to Racquets Fitness Centre Privacy Policy

This privacy policy may be updated from time to time.